“The Caller ID option is great! We know who is calling and if they are a current customer of ours before we ever pick up the phone.”
- Instantly know who is on the phone
- Track multiple phone numbers per customer
- Track multiple sites per phone number
- Ability to add new service call or access customer’s site information from caller ID
The ACOWIN Caller ID option gives your system the ability to identify incoming calls by matching the caller ID information to your customer database. With the click of the mouse, you can open a new service ticket, access the customer information or add a new customer based on the caller ID information displayed. The ACOWIN caller ID option even allows you to see multiple sites that have the same phone number associated with them, and select which site is appropriate. This is great for customers that give you their home or business number(s) for contact.